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Frequently Asked Questions
Q. Do
I have to fill in the whole form ?
A. The bare minimum of information is size, sale
price, designer/retailer, email address, and location. Email
is the primary method of contact between buyers and sellers.
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Q. Why
did I not receive a confirmation after submitting my form
?
A. A confirmation is automatically sent to the email
address entered on the advertising form, thus if one is not
received you may have made a typo on the form.
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Q. Will
our faces be shown online ?
A. No, as a matter of course we blur out all faces
in photos.
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Q. How
do I optimise photos for the web ?
A. This can easily be done in professional programs
such as Fireworks, Photoshop, or Paint Shop Pro. There are
also a number of free utilities available to download on the
internet which will do the same.
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Q. What
is the legal status of the pictures online ?
A. All wedding photos remain the property of their
originator, and should not be reproduced without permission.
Pictures from magazines, or publicity brochures, or even photographers
proofs, will have some form of copyright attached, and permission
must be sought before they are submitted to our site. Recently
(Feb 06) we have been approached by Ian Stuart and Sincerity,
who specifically instructed us to remove advert photos which
were taken directly from their own product brochures, without
permission.
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Q. Are
my credit card details safe ?
A. Credit/debit card details entered over the Paypal
or WorldPay secure servers are not passed on to ourselves,
we are merely informed when payment has been made. All card
users should note the secure server address warning on the
relevant payment pages as they proceed through the payment
processes.
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Q. What
does my advertising fee buy ?
A. Six months of advertising on our three Almost
New websites, unless you instruct us to remove your advert
before that time, hopefully because a sale has been made.
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Q. Can
I have a refund of my advertising fee ?
A. Refunds of advertising fees, for whatever reason,
can only be made in the first seven days after payment.
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Q. Does
this website charge commission on gown sales ?
A. No, the advertising fee is a one-off payment
for six months of advertising.
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Q. How
do I arrange a sale ?
A. All sales are arranged in private between buyer
and seller, in much the same way you would arrange to sell
something using the classified ads in your local newspaper.
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Q. Can
I change some details of my advert after it has gone live
?
A. Yes, simply send us an email with the required
changes and please quote your dress advert ID number (eg 10-425).
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Q. Does
this website buy bridal gowns ?
A. This website does not sell or buy bridal gowns,
it is a visual form of advertising. All sales are arranged
in private between the seller and the buyer.
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Q. I
am interested in a gown but there is no reply to my emails.
A. We advise to keep trying for a couple of weeks,
the seller may be on holiday, or have PC problems. They may
also have changed email address without informing us, in which
case the chances of getting in touch are remote.
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Q. Are
the gowns on the website still for sale ?
A. All bridal gowns on this website are shown in
good faith as being for private sale by private individuals.
All gowns are also shown in good faith as being still for
sale.
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Q. Does
this website sell bridal gowns ?
A. This website does not sell or buy bridal gowns,
it is a visual form of advertising. All sales are arranged
in private between the seller and the buyer.
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Q. Does
this website use cookies ?
A. Any cookies created by our site are generated
by our hosting company, and used merely to log visitor numbers
and hits.
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Q. Will
my personal details appear on the internet ?
A. No, all contact details are hidden. Potential
buyers can only contact you by filling in a standard mailform,
which is filtered through our servers.
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Q. How
do I spot a scam email ?
A. Unfortunately some of the people who contact
you may not be entirely genuine, and may be attempting a financial
scam. We have prepared a separate page of advice, but do not
claim it is in any way exhaustive in all the dodgy practices
which may be out there. Click HERE
for advice.
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Q. Are
my personal details secure ?
A. All customer data is held in a secure format
and location, in accordance with the guidelines laid out by
the UK Data Protection Act 1998, under which this site is
registered (registration number PZ7986180). Data is for our
sole use, and is not shared with any third parties.
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Q. Has
this website given me a virus ?
A. All efforts are taken by us to maintain virus-free
hardware and software. We cannot however accept any responsibility
for any viruses (or similar) transmitted inadvertently by
ourselves electronically to customers' computers.
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